Good customer service is really important, and it can be easy to provide! there are times when a customer service experience can be even more important than the product being discussed or used in the first place. Many people feel that it is worth it to pay more if a product is expected to have fantastic customer service, because they know that they will avoid frustration in the future. So customer service is very important to the life of a brand and product. A video is shown to discuss this.
- Really good customer service can sometimes trump the benefits of the actual product.
- If a customer is anticipating a great experience they might pay more.
- Customers will also pay more if what they want is for a special occasion.
“It might sound simple, but customer service is the sum of the experiences a customer goes through while interacting with your product or service.”
Read more: https://www.entrepreneur.com/video/343675