Americans get roughly 26 million robocalls each year — over 75 per person. The resulting backlash against the sheer volume of calls has resulted in a Federal Communications Commission (FCC) rules change that will make it easier for wireless service providers to block robocalls that they suspect to be illegal or unwanted by default. While the FCC’s intention is to target unwanted calls, there are many concerns that legitimate companies will have their calls blocked as well, including calls from banks and credit unions seeking to follow up on suspicious transactions. Companies trying to get in touch with customers will need to update their methods in order to avoid becoming collateral damage to the FCC’s war on robocalls.
- The rate of robocalls is truly amazing because the average American person receives about 76 robocalls which means about 25 billion are churned out yearly.
- When customers opt out of receiving robocalls, the phone companies under the new policy have the prerogative to block calls that are suspected to be robocalls.
- It is believed that the move should be suspended for some time because legitimate calls could eventually be blocked such as calls from banks and credit card companies.
“The Federal Communications Commission’s (FCC) adoption of a new policy to give wireless carriers more authority to block robocalls and unknown callers is expected to further impact legitimate businesses already affected by consumer reactions to robocalls.”
Read more: https://www.entrepreneur.com/article/335818